On day 15 I asked if I could meet with Mr. Garrett to
thank him for the chance to learn about his company as an intern.
Mr. Garret was very informative and asked me what I had
learned overall. I explained that I learned about the structure of his company,
the importance of communication channels among staff, and the proper etiquette
for communicating with clients. I also learned that in a small company team
members have to take on many roles and be able to be versatile enough to
multi-task.
Day 14 -
Field Work
I was
allowed to tag along with a field technician to jobs. The day started at the TelComTec
office. The technician communicated with the manger about jobs and potential
hurdles. After materials for jobs were collected from the warehouse, I got in a
company vehicle with the TelComTec technician to head out to several service
and maintenance jobs. The jobs that we had were all originated by a service
call. The TelComTec office had scheduled and dispatched the jobs to the
technician through a scheduling app that the technician had on his phone. I
hand come full circle in the TelComTec process. Earlier in the week I took the
calls from the customers now I was out in the field addressing the customer’s
needs. We went out to customer offices as far as 30 miles away from the
TelComTec headquarters. The technician had to communicate with customers by
properly introducing himself and stated his visit's purpose. The technician had
to listen to the customer’s concerns and then set plan of action with the
customer. Then he applied troubleshooting techniques. When the job was complete,
he met with the customer and communicated the findings, the process used to resolve
the problem, and then recommendations. Finally, the customer was asked if their
all their needs were met with the service visit.
