Day 14 - Field Work

Day 14 - Field Work

I was allowed to tag along with a field technician to jobs. The day started at the TelComTec office. The technician communicated with the manger about jobs and potential hurdles. After materials for jobs were collected from the warehouse, I got in a company vehicle with the TelComTec technician to head out to several service and maintenance jobs. The jobs that we had were all originated by a service call. The TelComTec office had scheduled and dispatched the jobs to the technician through a scheduling app that the technician had on his phone. I hand come full circle in the TelComTec process. Earlier in the week I took the calls from the customers now I was out in the field addressing the customer’s needs. We went out to customer offices as far as 30 miles away from the TelComTec headquarters. The technician had to communicate with customers by properly introducing himself and stated his visit's purpose. The technician had to listen to the customer’s concerns and then set plan of action with the customer. Then he applied troubleshooting techniques. When the job was complete, he met with the customer and communicated the findings, the process used to resolve the problem, and then recommendations. Finally, the customer was asked if their all their needs were met with the service visit.