Day 11
I was allowed to make calls and receive calls the full day. I started the day by receiving calls and was assisted on scheduling appointments for service visits. I was very comfortable taking the calls and followed the guidlines provided during day 6 and day 7. I then made call backs at the end of the day to follow up on service visits. I was also comfortable making call backs and getting feed back from clients.
Day 11 felt like a full day of work.
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