Day 10 - Customer Support Training part 3 call backs

 Day 10 - More customer support training.

I spent the day watching dispatch take calls and make calls. At the end of the day I made a couple of calls to follow up on completed jobs. All calls to customers were short and pleasent. I got a couple of positive feed backs and all customers agreed to complete a email survey, which I sent out after the calls. I felt comfortable making the calls and got better after couple of calls.