Day 8 - Dispatch Training part 2

Day 8 - Dispatch Grid

Dispatch additional training 

I mostly watched dispatch close out jobs on the software and call customers back.

Script for follow up calls-

Start by asking for the contact on the ticket. Introduce yourself and ask if their needs were met. Always offer customers options for a return visit if needed. If the job requires an additional visit use empathetic language and reassure them that their issue is important. If no follow up is required send an email with a survey.