Day 7 Dispatch Training

Day 7 - Dispatch Grid

I received detailed training on how to use the dispatch software, Service Fusion. The software allows for scheduling appointments. The software is cloud-based and contains a database of all the customers TelComTec has serviced over the last 30 years. When creating a service request a registered customer name is required. If the caller is a new customer a new entry is created for the caller. Then a technician is assigned to the job by the dispatcher.