Day 9 - TelComTec Customer Support part 2
Additional training for answering and returning calls
Mostly got training on communicating with customers that left voicemails on the phone system.
5 P's
Prepared
Now the history of the service call and study the notes.
Present
Start the call by presenting the description of the job
Polite
Be respectfull and treat the caller like you would like to be treated
Patient
Allow the customer a chance to explain the problem
Personable
Be friendly
Professional
Stay on topice and remember you are talking with a business client
Proactive
Take good notes and make appointment time and date that works for the customer.
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