Day 4 - Costumer Communications

 On my 4th Day - I watched Dispatch take service calls and handle service requests. 

All TelComTec Service requests come in one of two ways, a phone call or a company email. Dispatch consists of a couple employees that take the calls and get the customer information and request and turn it into a ticket, which is scheduled immediately. If the request is urgent it is transferred to the appropriate department to be handled by the head of that department.

The interaction between dispatch and the clients is very formal but also very pleasant. TelComTec seems to be very good at making the clients feel as if they are very important.