Day 5 - Customer Communication and Call Backs

 On my 5th day I spent more time at the office watching interaction between callers and dispatch but also got to see the head of the Cabling department make some call backs to customers to see how their projects had turned out. I was told that the importance of the call back was to encourage the customer to feel comfortable with communicating any future needs. Today I realized that TelComTec is about customer relationships. It seems that this is where the business gets all its returning business and business referrals. "The business has been around almost 40 years and the reason is they don't lose customers and grow relationships" said the head of the Cabling department.